Appointments
Who do I see?
Routine appointments
Online Consultation Service – Rapid Health
If you have a medical emergency or need help outside of practice hours, please contact NHS 111 or 999 as appropriate.
For medical help (for patients aged 16 and over) please use our Rapid Health triage online consultation tool – Click here to get started and choose Adult medical request (16+).
For medical help (for patients aged 15 and under) please call the surgery on 0115 973 4502 and follow the options.
For administrative help including prescription requests, extended sick notes etc – Click here to get started and choose questions and admin (16+).
Your request will be reviewed by our clinical or administrative team. Submissions are reviewed during our normal working hours, and we will provide a response once your request has been assessed.
Response times can differ depending on the nature of your enquiry and overall demand.
Please note: this service is not monitored continuously, and response times may vary.
If you have a medical emergency or need help outside of practice hours, please contact NHS 111 or 999 as appropriate.
Cancelling your appointment
If you have an appointment and cannot attend or wish to cancel, please telephone us on 0115 973 4502 or use our online form below.
Cancel your appointment
Extended Access
GP practices within the Erewash CCG are working together to offer patients better access to appointments in the Long Eaton and Ilkeston area through the Erewash Extended Hours Hubs.
The main purpose of this is to offer appointments at a time which may be more convenient for you. These appointments are limited and are available in the evenings Monday – Friday 6.30pm – 8.00pm and Saturday and Sunday mornings.
This service may also be available on Bank Holidays. If you wish to book an appointments please contact the Practice in person or by telephoning 0115 9734502, where the reception team will be able to help.
Home Visits
Home visits
We do encourage patients to attend the surgery wherever possible, but in the case of those who are housebound and/or terminally ill we do provide home visits.
If you require a home visit on the day, please contact the surgery before 10am if possible. Emergency visits can still be arranged after that time.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
